Starting from a technology perspective? What we offer?
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Today's most common interaction with technology for 'knowledge workers' is through a communication tool of some of form or another. Recent years have seen a huge increase in asynchronous communications - notification tools that may or may not elicit a response. (think e-mail, voice-mail, etc). The impact of these new technologies is twofold - a sharp increase in demands on time (many report upwards half of their day spent on e-mail) and huge management pressures (to understand their role in this new world). For workplaces to be truly effective, forward-looking business leaders must recognise the challenge of the ever-extending 'communication continuum' and identify ways of breaking the cycle that's locking management time...
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Case Study
In a margin-restricted market, we modelled the consolidation of four call centres to two for Cable & Wireless, assessing the financial impact of parallel operator service running capacity and delivering a Net Present Value of £4.1 million for just 450 staff. Cable Wireless Caselet |



